1.1. The Site, Devo Limited, allows the Customer to order Devo Limited brand products online (hereinafter "the Product(s)") in accordance with these terms and conditions.

1.2 Any order placed with Devo Limited therefore implies the Customer's unreserved acceptance of these terms and conditions. These terms and conditions may be modified at any time and without prior notice by Devo Limited, the applicable terms and conditions being those in force on the date of the order by the Customer.

2.1. The Products offered for sale are presented on the Devo Limited website and are accompanied by a description.

2.2. The Products offered by Devo Limited comply with the standards applicable in the United Arab Emirates. Items such as photographs, texts, graphics, and all information and characteristics illustrating and/or accompanying the Products are not contractual, which the Customer acknowledges. Consequently, Devo Limited shall not be held liable in the event of an error or omission in any of these elements or in the event of modification of said elements by the suppliers and/or publishers.

3.1. The Customer declares to be at least 18 years old and to have the legal capacity or to be the holder of a parental authorization allowing him/her to place an order on the Site.

3.2. The Customer undertakes to provide Devo Limited with the actual information required to carry out the service that is the subject of these terms and conditions as requested online and according to his/her situation, in particular his/her surname, first name, address, telephone number, and valid e-mail. The Customer is responsible for the consequences resulting from false or inaccurate information transmitted or whose use would be illicit.

3.3. Once the order has been placed, Devo Limited will send the Customer an e-mail confirming the order. It shall inform the Customer of the dispatch of the Products.

3.4. The Customer may modify his or her data in the "my account" section.3.1. The Customer declares to be at least 18 years old and to have the legal capacity or to be the holder of a parental authorization allowing him/her to place an order on the Site.

3.2. The Customer undertakes to provide Devo Limited with the actual information required to carry out the service that is the subject of these terms and conditions as requested online and according to his/her situation, in particular his/her surname, first name, address, telephone number, and valid e-mail. The Customer is responsible for the consequences resulting from false or inaccurate information transmitted or whose use would be illicit.

3.3. Once the order has been placed, Devo Limited will send the Customer an e-mail confirming the order. It shall inform the Customer of the dispatch of the Products.

3.4. The Customer may modify his or her data in the "my account" section.

4.1. Any order will be validated only after acceptance of the payment.

4.2. Devo Limited reserves the right to cancel or refuse an order in the event of a dispute with the Customer over a previous order or if Devo Limited reasonably believes that the Customer has violated these General Terms and Conditions or has engaged in fraudulent activity, or for any other legitimate reason.

4.3. Devo Limited may accept orders within the limits of available stocks. The Customer is informed of the availability of the Products sold on the Site at the time of order confirmation.

If, despite the vigilance of Devo Limited, the Products are unavailable, Devo Limited will inform the Customer by e-mail as soon as possible. The Customer will then be able to choose another product or cancel his or her order and be reimbursed, where applicable, for any sums already paid.

Devo Limited shall not be held liable in any way for the permanent or temporary unavailability of a product, nor shall it give rise to any right to compensation or damages in favour of the Customer.

4.4. After validation and payment of the order, a summary of your order will be sent to you by e-mail. The acknowledgement of receipt will show the total amount of the order, the information relating to the cost and delivery time, the essential characteristics, the quantity and the price of the Products purchased.

The Customer formally accepts the use of e-mail for the confirmation by Devo Limited of the content of the order.

We advise you to keep this acknowledgement of receipt on a paper or electronic medium.

5.1. Prices displayed on the Site are indicated in dollars, all taxes included, excluding shipping costs, participation in order processing fees, and packaging costs. Shipping costs, participation in order processing fees, and packaging costs will be indicated in the Customer's cart before the final validation of the order.

For sales outside the US, customs clearance, payment of various duties, or taxes are the exclusive responsibility of the Customer.

5.2. Prices may be changed at any time, without notice, especially in the event of changes in tax or economic data. Items will be invoiced based on the rates in effect at the time of order registration.

5.3. All orders must be paid immediately at the time of placing your order. In case of unavailability of certain ordered Products, only the price and transport costs related to the available Products will be charged.

6.1. The totality of the payment must be made at the time of the order. At no time can the sums paid be considered as deposits or down payments. The Customer shall pay for his order by credit card (Visa, Eurocard/Mastercard), with his PayPal account, or by bank transfer, in accordance with the provisions of this article.

Devo Limited does not accept payment by check. The Customer must use the other means of payment offered.

6.2. For any transaction, the Customer shall indicate the number appearing on the front of his/her card, the expiry date of his/her card, and the cryptogram appearing on the back of his/her card (last three digits). The communication of the Customer's credit card number constitutes authorization for Devo Limited to debit the Customer's account for the amount of the order.

Any order placed on the Site implies that the Customer guarantees that he/she has all the necessary authorizations to use the means of payment made available on the Site.

Your order will be shipped only after verification of your payment method and receipt of authorization to debit your card.

6.3. No cash on delivery will be accepted, whatever the reason. Devo Limited retains ownership of the item until full payment of the price by the Customer. Purchases are made in a secure manner. The payment solutions adopted by Devo Limited are 100% secure. For payments by credit card (credit card, Visa card, and e-Card), all the information that Customers communicate to Devo Limited is strictly protected and guarantees the compliance and security of each transaction.

7.1. The Products ordered remain the property of Devo Limited until full payment has been received by Devo Limited.

7.2. On the other hand, you assume the risks (in particular of loss, theft, or deterioration) concerning the Products delivered from the moment they are delivered to the address indicated at the time of the order.

8.1. Delivery Area

Delivery means the physical handover of the Product to the Customer (the "Delivery").

The Products purchased on the Site can be delivered in the United States and abroad.

The Products are shipped with the delivery note, to the delivery address indicated by the Customer when ordering. For security reasons, delivery cannot be made to hotels or post office boxes.

The Products are shipped to the delivery address that you indicated during the ordering process. In the event of an error in the Customer's contact details, Devo Limited shall not be held responsible for the impossibility of delivering the Product(s) ordered.

8.2. Transport Costs

When entering the order on the Site, the Customer must choose the delivery method and the place of delivery.

The amount of the delivery costs varies according to the destination and the chosen delivery method.

8.3. Delivery Times

The delivery times indicated on the Site are indicative times, corresponding to the average times of treatment and delivery. In order for these deadlines to be respected, the Customer must ensure that he has provided accurate and complete information concerning the delivery address (such as, in particular: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.).

For any order placed on the Site, Devo Limited undertakes to prepare the Customer's order within 24 to 72 hours (excluding weekends and public holidays) and within a maximum of 10 working days during busy periods (e.g., Christmas, Easter, sales, etc.), it being specified that these deadlines only run from the time your order is validated by our Customer Service.

When Devo Limited is responsible for the delivery of the Product, the risk of loss or deterioration of the Product is transferred to the Customer at the time of delivery.

Devo Limited shall not be held responsible for any delay in delivery that is not due to its fault or justified by a case of force majeure.

8.4. Delivery Problems

Any defect or delay in Delivery, in excess of the delivery times mentioned in Article 8.3, must be reported to our Customer Service as soon as possible by sending us an email to hello@thisisdevo.com.

Any complaint formulated beyond fourteen (14) calendar days after the date of validation of your order could not be taken into account. In case of deterioration of the product, the customer must
- Refuse the package which will be returned directly to the sender
- Make reservations upon receipt of the damaged package
- Make a claim on the carrier's website

Without any reserve from the recipient, the carrier is not obliged to compensate. The claim of the recipient will enrich the claim made by our services.

To make a claim, contact us at the following address: hello@thisisdevo.com, indicating:
- Name of the recipient
- Tracking number of the package
- Description of the product
- Photos of the damaged package with the postage clearly visible
- Photo of the inside of the package
- Photo of the damaged product

If the delivery time is not respected, you can cancel the order, simply by email or registered letter with acknowledgement of receipt to the following address:

Devo Limited
HMT FZE, C1-129 (f),
AJMAN FREE ZONE, POBOX 16881,
United Arab Emirates

Devo Limited will then be obliged to reimburse you for all sums paid, at the latest within fourteen (14) days of the date of cancellation of the sales contract. If you nevertheless receive the Product after having used this option, you must return it in accordance with the return procedure set out in Article 10 below.

You must check the conformity of the Products at the time of delivery and indicate to your carrier, in the form of handwritten reservations accompanied by your signature, and to Devo Limited, by any means and within 3 days of receiving the product, any anomalies noted (open package, damaged product, etc.).

You must then contact the Customer Service Department by sending an email to hello@thisisdevo.com. In case of non-conformity of the Products purchased or if they do not give you satisfaction, you can return them or ask for an exchange or refund under the conditions provided in Article "9. Right of Withdrawal - Returns, Exchanges, Refunds".

Devo Limited cannot be held responsible for the consequences of a delay in delivery that is not its fault.

9.1 Devo Limited wants you to be happy with your purchase. If you are unsatisfied with your order, we will accept your return within 7 days of your order's arrival (*only for non-discounted items). All returns must be in their original packaging with tags attached and unworn.

9.2 For US returns or exchanges, please follow the steps provided here. US Exchanges are free. For US Returns, there is a $9.95 restocking fee for US customers and we supply the return label. If the return contains more than one item, an additional charge of $9.95 will be deducted per item returned.

9.3 For international returns or exchanges, please submit our return request form. The returnee is responsible for any additional shipping charges.

9.4 In any case, you have 7 days from the date your item was delivered to submit a return or exchange request. If you have issues submitting the return or exchange request form, write to us via our WhatsApp. To avoid ordering pieces that you're not sure of, we strongly recommend you to write to us on WhatsApp so we can help you choose the right size.

9.5 Any return request made after 7 days of the order being delivered will be considered final sale. You will only qualify for a store credit. You'll have 14 days to qualify for store credit. To do so, you'll have to request it via WhatsApp.

9.6 Please allow 5-7 business days for the refund to post to your account once your refund has been confirmed and we confirm receiving the item(s). You will be emailed a return confirmation at that time. All refunds will be issued in the same form as the original payment.

9.7 In any case, the returnee is responsible for sending the product back for a refund or exchange. We are not responsible for any return packages not received. Please note that we do not accept liability for shipping loss or damage of returned goods. We cannot refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.

9.8 Sale items and items using a promotional code up to 30% off can only be exchanged. You have 7 days to exchange your item(s). Sale items and items using a promotional code above 30% off are final sale and cannot be returned or exchanged.

9.9 Pre-order items can only be exchanged. You have 7 days to exchange your item(s). No refunds will be made on pre-ordered items.

For any return requests or further assistance, contact us at hello@thisisdevo.com.

10.3 Legal Guarantee Against Hidden Defects

Devo Limited will deliver a Product free of hidden defects that would make it unsuitable for its intended use, or that so diminish this use that you would not have acquired it, or would have given only a lower price for it, if you had known about them. This guarantee will only apply if you make the request within two (2) years of the discovery of the defect.

In the event of a hidden defect, you will have the choice of returning the Product and having the price and expenses incurred by the sale returned to you or keeping the Product and having part of the price returned to you. In all cases, it will be up to you to prove that you meet the conditions of the warranty. In case of lack of conformity and hidden defects, you must return the Products to the following address:

Devo Limited  
HMT FZE, C1-129 (f),  
AJMAN FREE ZONE, POBOX 16881,
United Arab Emirates

11.1. Under no circumstances is the Customer authorized to download or modify all or part of the Site and, in particular, its content (products listed, descriptions, images, videos, etc.).

This Site or any part of this Site may not be reproduced, copied, sold, or exploited for commercial purposes without the express written authorization of Devo Limited.

11.2. Generally speaking, all copyrights, trademarks, and other distinctive signs and property or intellectual property rights appearing on the Site will remain the full and complete property of Devo Limited.

The Customer is therefore bound to respect intellectual property rights and may not use the trademarks appearing on the Site and on the Products, if any, or register any trademark that would be prejudicial to the owner of the rights, unless otherwise stipulated in the contract. The same applies to any other intellectual property right.

12.1. Devo Limited undertakes to use the confidential information of Customers only in the context of the operation of its Site. In order to process the order correctly, the personal data collected will be processed by computer and the Customer acknowledges that he/she is aware of this.

In this respect, information concerning the Customer may be communicated to Devo Limited's technical service providers.

12.2. In addition, Devo Limited may apply technical means to obtain non-personal information relating to Internet users and intended to improve the functionality of the site, for example by tracking the number of visitors to certain pages.

12.3. Any request must be sent by e-mail to: hello@thisisdevo.com or by post to the following address:

Devo Limited  
HMT FZE, C1-129 (f),  
AJMAN FREE ZONE, POBOX 16881,  
United Arab Emirates

13.1. In the event of the occurrence of an event of force majeure, the party concerned must inform the other party within fifteen (15) days of the occurrence of this event, by registered letter with acknowledgement of receipt.

In addition to those usually retained by the jurisprudence of the French courts and tribunals, the following are expressly considered as cases of force majeure or fortuitous events: total or partial strikes, lockouts, riots, boycotts or other actions of an industrial nature or commercial disputes, civil unrest, insurrection, war, bad weather, epidemic, blockage of means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal or regulatory changes in the forms of marketing, computer failure, blockage of telecommunications, including wired or wireless telecommunications networks, and any other event beyond the control of the parties preventing the normal performance of the contractual relationship.

13.2. All obligations of the parties shall be suspended for the duration of the force majeure event, without compensation.

If the force majeure event continues for more than three (3) months, the contract concerned may be terminated by operation of law without compensation for either party.

14.1. Partial Invalidity of a Clause  

If any provision of these terms and conditions is declared invalid or unenforceable by a court of competent jurisdiction, it shall be deemed unwritten and shall not invalidate the other provisions.

14.2. Updating  

These general terms and conditions may be modified at any time and without prior notice by Devo Limited, with the applicable terms and conditions being those in force on the date of the order by the Customer.

14.3. Applicable Law - Competent Court  

These general conditions are subject to the laws of the United Arab Emirates. Any dispute shall be subject to a prior attempt at amicable settlement. In the absence of an amicable settlement, jurisdiction is given to the competent courts of the United Arab Emirates, notwithstanding multiple defendants or third-party claims.

14.4. Reproduction of Applicable Texts  

The seller is obliged to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also responsible for defects in conformity resulting from the packaging, the assembly instructions, or the installation when the latter was put at his charge by the contract or was carried out under his responsibility. 

- To be in conformity with the contract, the goods must:  

  1° Be fit for the purpose usually expected of similar goods and, where applicable:  

  - correspond to the description given by the seller and possess the qualities that the seller has presented to the Customer in the form of a sample or model;  

  - have the qualities that a Customer may legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;  

  2° Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the Customer, brought to the attention of the seller and accepted by the latter.

- The action resulting from the defect of conformity is prescribed by two years from the delivery of the good.

The seller is bound by the warranty for hidden defects of the thing sold which make it unfit for the purpose for which it was intended, or which so diminish this use that the customer would not have acquired it, or would have given only a lower price, if he had known about them.

The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.